Frequently Asked Questions
Everything you need to know about your Engo Eyewear experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your frames, you can return them in their original condition for a full refund or exchange.
Do you offer prescription lenses?
Yes, we can fulfill most single-vision and progressive prescriptions. Simply upload a copy of your valid prescription during the checkout process.
How do I know if the frames will fit my face?
Each product page includes detailed measurements (lens width, bridge width, and temple length). We also offer a Virtual Try-On tool to help you visualize the fit before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Are your lenses UV protected?
Absolutely. All Engo Eyewear lenses come standard with 100% UVA/UVB protection and an anti-reflective coating to ensure maximum eye safety and clarity.